{"id":3622,"date":"2024-07-17T12:17:21","date_gmt":"2024-07-17T12:17:21","guid":{"rendered":"https:\/\/rather.chat\/?page_id=3622"},"modified":"2024-07-17T12:20:30","modified_gmt":"2024-07-17T12:20:30","slug":"product-overview","status":"publish","type":"page","link":"https:\/\/www.rather.chat\/?page_id=3622","title":{"rendered":"Product Overview"},"content":{"rendered":"\t\t
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rather.chat PRODUCT OVERVIEW<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Product<\/strong><\/p>

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Description<\/strong><\/p>

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Features<\/strong><\/p>

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Cost<\/strong><\/p>

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rather.chat Lite<\/p><\/td>

Our off the shelf solution, leveraging our rather.chat number and auto setup, ideal for small businesses starting out with WhatsApp chatbots<\/p><\/td>

  • Code Snippet for Seamless Website Chat Integration<\/p><\/li>

  • Use of a rather.chat WhatsApp Number<\/p><\/li>

  • Basic Script Flow (GPT generated), Including an AI powered FAQ Support Bot<\/p><\/li>

  • User-Friendly Chat Inbox for Efficient Message Management<\/p><\/li>

  • Accommodates Up to 3 Agent Inbox Users<\/p><\/li>

  • Basic Inbox Tagging System for Organized Communication<\/p><\/li>

  • Essential Reporting and Statistics<\/p><\/li><\/ul><\/td>

  • Auto, self set-up fee = Free<\/p><\/li>

  • Monthly usage fee of $39 (ex vat)<\/p><\/li><\/ul><\/td><\/tr>

rather.chat Plus<\/p><\/td>

Ideal for businesses wanting to enhance and customise their WhatsApp chatbot, own dedicated WhatsApp number and broadcast to your audience<\/p><\/td>

  • Comprehensive Code Snippet for Website Chat Plugin, QR Code, and Custom WhatsApp Link<\/p><\/li>

  • Exclusive WhatsApp Number for Enhanced Branding<\/p><\/li>

  • Script Flow, Including an Intelligent FAQ Support Bot<\/p><\/li>

  • Basic Script Editing Capability for Tailored Conversations<\/p><\/li>

  • Feature-Rich Chat Inbox with Custom Tags and Pause\/Resume – Bot Functionality<\/p><\/li>

  • Broadcasting Tool for Efficient Communication<\/p><\/li>

  • Expanded Capacity with Up to 10 Agent Inbox Users<\/p><\/li>

  • Basic Reporting and Statistics for Performance Insights<\/p><\/li>

  • Seamless Bot to Human Handoff for Enhanced User Experience<\/p><\/li>

  • WhatsApp to Jira support<\/p><\/li><\/ul><\/td>

  • Once off, assisted set-up fee = $100 (ex vat)<\/p><\/li>

  • Monthly usage fee of $99 (ex vat)<\/p><\/li><\/ul><\/td><\/tr>

rather.chat Enterprise<\/p><\/td>

For businesses of all sizes looking for a tailored plan, priority support and integration into existing internal systems or CRMS<\/p><\/td>

  • Exclusive Ownership of a Dedicated WhatsApp Number<\/p><\/li>

  • Tailored Script Flow and Logic for Advanced Conversational Capabilities<\/p><\/li>

  • Seamless Integration with Chat Inbox and Custom CRM for Enhanced Customer Relationship Management<\/p><\/li>

  • 25 Agent Inbox Users for Scalable Team Collaboration<\/p><\/li>

  • Advanced Stats and Reporting for Comprehensive Performance Analysis<\/p><\/li>

  • Actionable Insights and Recommendations for Informed Decision-Making<\/p><\/li>

  • Dedicated Account Manager for Personalized Support and Assistance<\/p><\/li>

  • Priority Support for Swift Issue Resolution and Enhanced Customer Satisfaction<\/p><\/li><\/ul><\/td>

  • Pricing subject to scope of project<\/p><\/li>

  • Monthly minimum ongoing usage of $535 (ex vat)<\/p><\/li><\/ul><\/td><\/tr><\/tbody><\/table>

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    What can I use rather.chat products for?<\/strong><\/h3>
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    Lite<\/strong><\/p>

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    Plus<\/strong><\/p>

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    Enterprise<\/strong><\/p>

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    WhatsApp number<\/strong><\/p><\/td>

    rather.chat WhatsApp number<\/p><\/td>

    Own dedicated WhatsApp number<\/p><\/td>

    Own dedicated WhatsApp number\/s<\/p><\/td><\/tr>

    Chatbot<\/strong><\/p><\/td>

    Yes, AI-powered customer onboarding and support bot script<\/p><\/td>

    Yes, AI-powered customer onboarding and support bot script with basic customised bot scripting available<\/p><\/td>

    Yes, AI-powered customer onboarding and support bot script with customised bot scripting, including custom flows<\/p><\/td><\/tr>

    Broadcasting<\/strong><\/p><\/td>

    No<\/p><\/td>

    Yes<\/p><\/td>

    Yes<\/p><\/td><\/tr>

    Integrations with third party software and CRMs<\/strong><\/p><\/td>

    No<\/p><\/td>

    No<\/p><\/td>

    Yes<\/p><\/td><\/tr>

    Multi User<\/strong><\/p><\/td>

    Yes, 3 Agent Inbox Users<\/p><\/td>

    Yes, 10 Agent Inbox Users<\/p><\/td>

    Yes, 25 Agent Inbox Users<\/p><\/td><\/tr>

    Detailed analytics and reports<\/strong><\/p><\/td>

    Yes, Essential Reporting and Statistics<\/p><\/td>

    Yes, Basic Reporting and Statistics for Performance Insights<\/p><\/td>

    Yes, Comprehensive Performance Analysis<\/p>

    Actionable Insights and Recommendations for Informed Decision-Making<\/p><\/td><\/tr>

    Support<\/strong><\/p><\/td>

    24\/7 Automated Support for Continuous Assistance<\/p><\/td>

    24\/7 Automated Support with Agent Response Guaranteed Within 48 working Hours<\/p><\/td>

    24\/7 Automated Support for Uninterrupted Service<\/p>

    Dedicated Account Manager for Personalized Support and Assistance<\/p><\/td><\/tr><\/tbody><\/table>

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    Do you have a free trial?<\/strong>
    rather.chat offers you a free trial on the Lite product, this is our off the shelf product, leveraging a rather.chat number for 30 days. After the free trial, you can continue on the Lite version at $39 usage fee per month or upgrade to Plus, which gives you your own WhatsApp number and access to a more customised WhatsApp experience for your clients.<\/p>

    How do customers contact me on the free trial and paid Lite option?<\/strong> rather.chat will provide you with a code snippet for a website plug-in. Simply add it into your website footer and voila. When your customer visits your website, they simply add their number into the WhatsApp card to start chatting to your business.<\/p>

    Do you provide the WA number?<\/strong>
    Yes, on the Lite product, you will be allocated a rather.chat number. Should you opt to have your own WhatsApp number, rather.chat will provide the number. You are able to provide your own number, however please note that there are sometimes limitations when it comes to using existing numbers. Our expert team will assist with this. If you would like your own WhatsApp number, then the Lite product is not suitable, as this leverages a rather.chat number.<\/p>

    What are the benefits of having my own WhatsApp number?<\/strong>
    Having your own WhatsApp number allows you to load your own business information and profile picture, providing a more custom, personalised WhatsApp experience for your clients.<\/p>

    Can I edit my script?<\/strong>
    This is possible on the Plus and Enterprise products. The Plus option offers basic script editing capability for tailored conversations. The Enterprise option offers tailored script flow and logic for advanced conversational capabilities. Custom scripts allow you to send Text, Image, Audio & Video based template messages and chat flows.<\/p>

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    What is a WhatsApp broadcast?<\/strong>
    WhatsApp Broadcast is a list of recipients who receive messages from your business in bulk on WhatsApp. With WhatsApp Business API, you can send broadcasts to up to 100,000 unique users (this is subject to your available messaging limit on your approved Meta Business manager). With a WhatsApp Broadcast, you can send messages to users in one go, even those who haven’t added you to their contacts list. Users receive messages in their private chat and cannot see the names and numbers of other recipients.\u00a0\u00a0<\/p>

    Can I send out\/broadcast messages to customers?<\/strong>
    This is possible on the Plus and Enterprise products as you will need your own number to broadcast to your clients. In order to send a broadcast message, you will need to have a WhatsApp approved message template, this can be set up and applied for on your Meta Business manager.<\/p>

    Can I see WhatsApp conversations? <\/strong>
    Yes, you will have access to the rather.chat platform, where you are able to view, monitor and respond to users via our chat inbox.<\/p>

    Can I respond to users on the inbox?<\/strong>
    Agents can view customer messages and respond to customers directly from the rather.chat platform Chat inbox, your customer will receive the response in WhatsApp, this creates a seamless bot to human handover experience. You can have multiple agents on multiple devices viewing and responding to chats from the same WhatsApp number.<\/p>

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    What is a WhatsApp chatbot?<\/strong>
    A WhatsApp Chatbot functions round-the-clock on WhatsApp & can deliver a human-like customer experience by\u00a0answering common customer queries without fatigue, completing sales, efficiently collecting user information for lead nurturing.<\/p>

    Can I integrate WhatsApp with my existing CRM?<\/strong><\/p>

    Yes, on the rather.chat Enterprise option, we can integrate WhatsApp with your CRM. Through CRM integration, you can consolidate all customer data, conversations, and interactions into one centralized platform, allowing you to gain comprehensive insights into customer behaviour and preferences. Furthermore, CRM integration enables you to provide personalized and tailored customer experiences and automate messaging to your customers. It is also possible to collect information and documents via WhatsApp and then store that directly into your CRM using APIs. This is subject to your CRM having the available API capabilities.<\/p>

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    Costing<\/strong><\/h3>
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    Product<\/p><\/td>

    Description<\/p><\/td>

    Cost<\/p><\/td><\/tr>

    Lite<\/p><\/td>

    Our off the shelf solution, leveraging our rather.chat number and auto setup, ideal for small businesses starting out with WhatsApp chatbots<\/p><\/td>

    Auto, self set-up = Free<\/p>

    \u00a0<\/p>

    Monthly usage fee of $39<\/p><\/td><\/tr>

    Plus<\/p><\/td>

    Ideal for businesses wanting to enhance and customise their WhatsApp chatbot, own dedicated WhatsApp number and broadcast to your audience<\/p><\/td>

    Once off, assisted set-up fee = $100 (ex-vat)<\/p>

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    Monthly usage fee of $99<\/p><\/td><\/tr>

    Enterprise<\/p><\/td>

    For businesses of all sizes looking for a tailored plan, priority support and integration into existing internal systems or CRMS<\/p><\/td>

    Pricing subject to scope of project<\/p>

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    Monthly minimum ongoing usage of $535 (ex-vat)<\/p><\/td><\/tr><\/tbody><\/table>

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    Ongoing Costing<\/strong><\/h3>
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    Lite<\/strong><\/p><\/td>

    Plus<\/strong><\/p><\/td>

    Enterprise<\/strong><\/p><\/td><\/tr>

    WhatsApp number<\/p><\/td>

    Leverage rather.chat WhatsApp number<\/p><\/td>

    Own dedicated WhatsApp number, WhatsApp costs billed directly to you<\/p><\/td>

    Own dedicated WhatsApp number, WhatsApp costs billed directly to you<\/p><\/td><\/tr>

    *MAUs included<\/p><\/td>

    100<\/p><\/td>

    1,000<\/p><\/td>

    5,000<\/p><\/td><\/tr>

    Additional Fee<\/p><\/td>

    The additional fee per *MAU if the number of *MAUs exceeds the included *MAUs above i.e. over 100, 1000 or 5000 = $0.11 per *MAU<\/p><\/td><\/tr>

    Messages included<\/p><\/td>

    1,000<\/p><\/td>

    10,000<\/p><\/td>

    100,000<\/p><\/td><\/tr>

    Additional Fee<\/p><\/td>

    The additional fee per message if the number of messages exceeds the included messages above i.e. i.e. over 1000, 10 000 or 100000 = $0.01 per message<\/p><\/td><\/tr>

    Inbox App users included<\/p><\/td>

    3<\/p><\/td>

    10<\/p><\/td>

    25<\/p><\/td><\/tr>

    Cost per extra Inbox App user<\/p><\/td>

    The cost per additional agent\/administration should you require = $20 per user<\/p><\/td>

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    *A Monthly Active User (MAU) is a billing metric that we apply to rather.chat clients who use our platform. We classify a Monthly Active User as a single end-user who has had one or more interactions via the rather.chat platform during a single\u00a0calendar\u00a0month. This is based on when a message is delivered to the user.<\/p>

    \u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    rather.chat PRODUCT OVERVIEW Product   Description   Features   Cost   rather.chat Lite Our off the shelf solution, leveraging our rather.chat number and auto setup, ideal for small businesses starting out with WhatsApp chatbots Code Snippet for Seamless Website Chat Integration Use of a rather.chat WhatsApp Number Basic Script Flow (GPT generated), Including an AI […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3622","page","type-page","status-publish","hentry"],"yoast_head":"\nProduct Overview - Rather Chat<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rather.chat\/?page_id=3622\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Product Overview - Rather Chat\" \/>\n<meta property=\"og:description\" content=\"rather.chat PRODUCT OVERVIEW Product   Description   Features   Cost   rather.chat Lite Our off the shelf solution, leveraging our rather.chat number and auto setup, ideal for small businesses starting out with WhatsApp chatbots Code Snippet for Seamless Website Chat Integration Use of a rather.chat WhatsApp Number Basic Script Flow (GPT generated), Including an AI […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/rather.chat\/?page_id=3622\" \/>\n<meta property=\"og:site_name\" content=\"Rather Chat\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-17T12:20:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.rather.chat\/wp-content\/uploads\/2023\/06\/cropped-rather.chat-Logo_Full-Colour_RGB.png\" \/>\n\t<meta property=\"og:image:width\" content=\"512\" \/>\n\t<meta property=\"og:image:height\" content=\"512\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/rather.chat\\\/?page_id=3622\",\"url\":\"https:\\\/\\\/rather.chat\\\/?page_id=3622\",\"name\":\"Product Overview - 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